Online Account Access


Online Account Access TERMS and CONDITIONS...

ATTENTION: In order to gain access to online payments, you are REQUIRED to read and agree to the following terms and conditions. Please select a link at the bottom of the page to accept or refuse!

Privacy Policy for Client Websites

North Baldwin Utilities has created this privacy statement in order to demonstrate its firm commitment to privacy. The following discloses our information gathering and dissemination practices for this site.


Information You Provide to Us

North Baldwin Utilities does not keep any personal information about you or your visit to our Internet site unless you have specifically supplied it to us. For instance, you may have supplied us with information as part of a request for information or by paying your bill online. Similarly, you may have sent us an email or left us a message in some other electronic format. In cases where you have supplied us with information, including financial data, we will treat such information in accordance with government standards. This means that it will be treated in the same way as written forms of communication, and in many instances it will be considered public information available to the public upon request. To the extent allowed by law, North Baldwin Utilities will make reasonable attempts to protect personal financial information from disclosure.


Other Information About Your Visit to Our Site

Like most internet sites, our website reads some information from your computer that helps us analyze traffic patterns, perform routine maintenance, maintain site security, and to help you navigate through our site. Generally, the information we collect is temporary and when you leave the site this information is deleted from our system. The only information North Baldwin Utilities automatically collects and maintains is the following:

  • Total number of visitors to this site.
  • Types of computer systems used to access this site.
  • Web browser type and version.
  • Date and time of access.
  • The website you visited prior to coming to this website.
  • Information about possible system security threats.

This privacy policy does not apply to websites operated by third parties that you may access through a link from this website.


Refund Policy for Client Websites

Refunds for payments made to North Baldwin Utilities, whether in person, through postal mail, via telephone, or through a third party payment processor linked from our website, will be issued upon the request of the account holder when payments made result in an excess credit balance on the account. Refunds for Card payments will be issued to the Card account used for the original payment and will be processed within 2-3 business days of payment being posted to the account.  Credits to your Card account may take 48-72 hours from the time we submit the refund until it appears on your Card statement. Payments made via ACH (directly from your bank account) to North Baldwin Utilities will be refunded directly back to the bank account of the account holder within 7-10 days of the transaction. For all inquiries, call (251) 580-1626.


Disconnected Service(s)

If your account is about to be disconnected or has been shut off for delinquency, making an online payment may not avoid service disruption. *If your service is disconnected or scheduled to be disconnected within 48 hours, do not use this service. Please pay your bill at our business office. If you have any questions or do not understand this disclosure, call our office for assistance.

Contact information: North Baldwin Utilities Customer Service: 251-580-1626.


NORTH BALDWIN UTILITIES reserves the right to make changes to this Web site (including, without limitation, discontinuing this Web site or the services offered on this site) and these Terms of Use at any time, with or without notice. If any of these terms and conditions shall be deemed invalid, void or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.

NOTICE: PayNSeconds charges a small service fee for each transaction.


I ACCEPT the Terms and Conditions as stated above.
By clicking above you agree to the terms and conditions and a new window will open.

I DO NOT ACCEPT the Terms and Conditions as stated above.
By clicking above you decline the terms and conditions above, and you will be re-directed to the payments page.