North Baldwin Utilities (NBU) is committed to ensuring that all members of the public have equal access to our programs, services, and activities. NBU does not discriminate on the basis of race, color, national origin, sex, age, or disability in any of its operations, including customer service, billing, communications, and access to facilities.

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NBU complies with 40 C.F.R. Parts 5 and 7, Title VI of the Civil Rights Act, Section 504 of the Rehabilitation Act, and the Americans with Disabilities Act (ADA).

 

Accessibility & Accommodations (Vision, Hearing, Disability)

North Baldwin Utilities provides accessible communication and reasonable accommodations for individuals with disabilities, including:

• Large‑print or alternative‑format documents
• Relay/TTY or other communication support
• Assistance for individuals with impaired hearing or vision
• Accessible options for service requests and public communications

To request assistance, please contact the Civil Rights Coordinator listed below.

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Civil Rights Coordinator

Lisa E. Yokley, Human Resources / Marketing
North Baldwin Utilities
25 Hand Avenue; Bay Minette, AL 36507
Phone: (251) 580‑1626
Email: info@nbumail.com
 

This coordinator handles accommodation requests, responds to civil‑rights inquiries, and processes discrimination complaints related to NBU programs or services.

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Non‑Discrimination Statement

North Baldwin Utilities does not discriminate on the basis of:

• Race
• Color
• National origin
• Sex
• Age
• Disability

This policy applies to all programs, services, and activities offered to the public.

 

Limited English Proficiency (LEP) – Language Assistance

North Baldwin Utilities provides free language assistance to customers who have limited English proficiency. Language assistance may include:

• Interpreter services
• Translated materials
• Bilingual support when available

To request language assistance, call (251) 580‑1626.

 

How to File a Discrimination Complaint

Any person who believes they have been discriminated against in a North Baldwin Utilities program or service may file a complaint.

 

To file a complaint with NBU:

Submit your complaint verbally or in writing to:

Civil Rights Coordinator
North Baldwin Utilities
25 Hand Avenue
Bay Minette, AL 36507
Phone: (251) 580‑1626
Email: info@nbumail.com

 

Please include:

• Your name and contact information
• A description of what happened
• When and where it occurred
• Who was involved (if known)
• Any supporting documents (optional)

NBU will accept and review complaints even if all details are not provided.

 

Civil Rights Grievance Procedure

North Baldwin Utilities has established a fair and prompt process for resolving civil‑rights complaints.

 

1. Receipt & Acknowledgement

NBU will acknowledge your complaint within 10 business days by phone, email, or letter.

 

2. Investigation

The Civil Rights Coordinator will:
• Log and track the complaint
• Review all relevant information
• Request additional details if needed
• Conduct a fair investigation of the allegations

 

3. Determination

Within 60 days, NBU will issue a written decision explaining the findings and any corrective actions taken. If more time is needed, NBU will notify you.

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4. Appeal

If you disagree with the determination, you may request reconsideration within 30 days of receiving the decision.

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5. External Filing Option — U.S. EPA

You may file a complaint with the Environmental Protection Agency at any time:

EPA Office of Civil Rights
Mail Code 2310A
1200 Pennsylvania Avenue NW
Washington, DC 20460
Email: OCR@epa.gov
Website: https://www.epa.gov/ocr

 

Demographic Data

To understand the characteristics of the population we serve, North Baldwin Utilities relies on publicly available demographic information such as the U.S. Census Bureau and American Community Survey (ACS). NBU does not collect demographic data directly from customers.

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Public Posting

This Civil Rights & Non‑Discrimination Notice is:

• Posted on the North Baldwin Utilities website
• Available in public areas within NBU facilities
• Available in alternate formats or languages upon request

 

Contact Us

For questions about accessibility, accommodations, civil‑rights policies, or discrimination complaints, please contact:

Civil Rights Coordinator
North Baldwin Utilities
Phone: (251) 580‑1626
Email: info@nbumail.com