Attention: North Baldwin Customers in Lottie & Rabun Areas
Issued: January 23, 2025

Due to the impact of extreme winter weather followed by thawing conditions, excessive leaks have been detected in our water system, primarily in the northeast end (Rabun and Lottie Areas). As a result, some customers may experience low water pressure or a complete disruption in service. Currently, approximately 300 services are affected.
Why This Notice Is Being Issued
Low water pressure increases the potential for harmful contaminants to enter the water distribution system. Out of an abundance of caution, North Baldwin Utilities advises all customers in the affected areas to boil their water until further notice. Boiling kills bacteria and other organisms in the water.
What Should You Do?
Boil Water Before Use: Bring water to a rolling boil for at least one (1) minute, then let it cool before using it for drinking, cooking, making ice, brushing teeth, or washing dishes.
Use Alternative Water Sources: Use bottled water for consumption if available.
Special Note: This advisory applies only to the affected areas and does not impact other parts of the North Baldwin Utilities service area.
What We Are Doing
Leak Repairs: Our crews are working diligently to locate and repair leaks in the system, including assisting customers with private-side leaks by temporarily shutting off water services.
Maximizing Supply: All water supply plants are operating at maximum capacity to stabilize pressure and refill tanks.
Testing: Bacteriological samples will be collected once the water mains and pump issues are repaired and pressure is restored.
We will notify customers when this Boil Water Notice is lifted. For updates, please visit our website or contact North Baldwin Utilities.
Important Information
General guidelines on reducing the risk of infection by microbes are available from the EPA Safe Drinking Water Hotline at 1 (800) 426-4791. Please share this information with anyone who may not have received this notice directly, such as people in apartments, nursing homes, schools, or businesses. You can do this by posting this notice in a public place or distributing copies by hand or mail.
We apologize for the inconvenience and appreciate your understanding as we work to resolve this issue.
Issued By: North Baldwin Utilities
State Water System PWS–ID#AL0000023
25 Hand Avenue, Bay Minette, AL 36507
Contact:Â 251.580.1626
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